Problem:
Clients may occasionally delete important files, face critical errors after updates, or completely lose their website data
Step-by-Step Solution:
Step 1—Log in to Your cPanel Account:
Log in to your hosting account and access your cPanel dashboard.
Step 2—Navigate to the Files Section:
Once logged in, scroll down to the Files section in your cPanel dashboard. Look for the JetBackup 5 icon.
Step 3—Open JetBackup 5 and Select Backup Type:
Click on JetBackup 5 to access the backup management interface. Inside, you will see a comprehensive menu with all kinds of available backups, including:
Full Account Backups
Email Account Backups
Database Backups
Database Users Backups
Domains Backups
Certificates Backups
FTP Accounts Backups
Step 4—Choose to Restore or Download:
Click on the specific type of backup you want to retrieve. For example, if you want to restore your entire site, click on the Full Backups option. You will see a list of available backup files along with their creation dates. Select the backup file you want to use. Depending on your need, simply click the Restore button to roll back your live website, or click the Download button to save the backup file to your local computer.
Step 5—Confirm and Complete the Process:
If you select Restore, a confirmation window will appear on your screen. Confirm that you want to proceed with the restoration. The restoration process will automatically begin. Please do not close the window; the system will notify you once it is completely finished.
Frequently Asked Questions (FAQs)
How often are backups created?
Backups are created automatically every week on Monday.
How many backups are retained?
We securely retain the two most recent weekly backups for each hosting account.
What if I need assistance with the restoration?
If you encounter any issues or need help, please contact our support team. We are always happy to assist you. You can reach out via the client area or email us directly at [email protected].