Arsal • Location • Starter

30 Days

Money-back window from first purchase date on annual plans

Original Payment Method

Approved refunds are returned to the same payment method used for your purchase

7–10 Days

Typical processing time from approval to funds appearing in your account

HostCry Refund Policy

We stand behind our services with a comprehensive money-back guarantee

30-Day Money Back Guarantee

We offer a 30-day money-back guarantee on annual hosting plans and longer subscriptions to ensure your complete satisfaction. Monthly plans are not eligible for refunds.

Refund Eligibility

Eligible Products

  • Shared Web Hosting Plans
  • WordPress Hosting Plans
  • Reseller Hosting Plans
  • Cloud Hosting Services
  • VPS Hosting Plans

Non-Eligible Products

  • Domain Name Registrations
  • SSL Certificates
  • Website Builder Services
  • Web Development Services
  • Email Services (standalone)
  • Add-on Services

Refund Conditions

Subscription Requirements

Refunds are only available for annual subscriptions or longer. Monthly plans are not eligible for refunds under any circumstances. Refund requests for eligible plans must be submitted within 30 days of the initial purchase date.

Service Issues

Refunds are applicable when our services do not meet the advertised specifications or when technical issues cannot be resolved by our support team within a reasonable timeframe.

Free Domain Deduction

If your hosting package included a free domain name, the domain's list price will be deducted from your refund amount. The list price is based on our current domain pricing without any promotional discounts.

Refund Process

1

Submit Request

Contact our support team through your client area, email, or support ticket system to initiate the refund process.

2

Review Process

Our team will review your request and verify eligibility based on our refund policy terms and conditions.

3

Processing Time

Approved refunds are processed within 7–10 business days and returned to the original payment method used for the transaction — card, bank transfer, or cryptocurrency.

Refund Methods

Refunds to Your Original Payment Method

All approved refunds are sent back to the same payment method you used at checkout — not as account credit or wallet balance. This applies whether you paid by credit card, debit card, bank transfer, or cryptocurrency.

How Refunds Are Processed by Payment Type:

  • Credit / debit card: Refunded to the same card used for the original transaction. Your bank may take an additional 3–5 business days to post the credit.
  • Bank transfer: Refunded to the originating bank account. You may be asked to confirm account details during the review process.
  • Cryptocurrency (BTC / USDT): Refunded to the wallet address used for the original payment, where technically feasible.
  • Processing time: HostCry initiates approved refunds within 7–10 business days. Final arrival times depend on your payment provider or bank.

Important Notes

Minimum Processing Time

The minimum refund processing time is 7 business days from the date of approval.

Issue Resolution Priority

Refunds are only processed when technical issues cannot be resolved by our support team or when the issue is determined to be on our end.

Service Cancellation

Requesting a refund will result in the immediate cancellation of the associated service and removal of all data.

Need Help with a Refund Request?

Our support team is here to assist you with any questions about our refund policy or to help process your refund request.

Contact Support Terms of Service

Need fast support?

Message us on WhatsApp for quick help with plans, billing, or technical questions—before or after you order.

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FAQ

No, monthly hosting plans are not eligible for refunds under any circumstances. Our 30-day money-back guarantee only applies to annual subscriptions and longer-term plans.

Approved refunds are initiated within 7–10 business days and returned to your original payment method. The minimum processing time is 7 business days from the date of approval. Your bank or payment provider may take additional time to post the refund to your account.

No, domain name registrations are not eligible for refunds under any circumstances. However, if your hosting package included a free domain, its value will be deducted from your hosting refund.

Once a refund is approved and processed, your hosting service will be cancelled and all associated data will be permanently removed. Please ensure you have backed up any important data before requesting a refund.

Refunds are returned to the original payment method used for the transaction — the same credit or debit card, bank account, or cryptocurrency wallet. We do not issue refunds as HostCry account credit or wallet balance.

We always try to resolve technical issues first before processing refunds. Our support team will work with you to fix any problems. Refunds are only processed when issues cannot be resolved or are determined to be on our end.